Refund policy

14-Day Return Policy

At LUXY PEAK, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of the date your order was delivered.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 14 days of delivery.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging where applicable.
  • You must provide your order number or proof of purchase.

For hygiene and safety reasons, certain beauty, personal-care, fragrance, and supplement products may not be eligible for return once opened or used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and photographs of the item.

We will review the issue and provide an appropriate resolution where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may depend on your payment provider.

Return Shipping

For returns due to a change of mind, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

For defective, damaged, or incorrect items, please contact us before returning the product.

Contact Us

For return or refund questions, contact:

Email: moshinmalik920@gmail.com
Phone: +1 929 314 0668

 

Order Cancellation Policy

Customers may request to cancel their order before it has been processed for fulfillment. Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be possible. Customers may request a return according to our 14-Day Return Policy, where applicable.

For cancellation requests, contact:

Email: moshinmalik920@gmail.com
Phone: +1 929 314 0668

LUXY PEAK
Office 638, 85 Dunstall Hill
Wolverhampton WV6 0SP
United Kingdom